Privacy Policy
Happy Visitors values your privacy and is committed to protecting personal data processed through our website, applications, and visitor management platform. This policy applies to visitors to our website, customers using our platform, registered visitors, prospects, partners, vendors, event participants, and users of our products, services, integrations, and support channels.
Depending on customer configuration, the platform may capture visitor name, organisation, contact number, email, visit purpose, host details, check-in/check-out timestamps, visitor photographs, and identity document details.
We use cookies for essential functionality, analytics, security, user preferences, and performance optimisation. Where legally required, non-essential cookies are activated only after user consent.
- Provide and maintain our services
- Authenticate users and manage visitor check-ins
- Improve platform functionality
- Provide customer support and communicate service updates
- Send marketing communications where permitted
- Ensure security and fraud prevention
- Comply with legal obligations
- Generate aggregated analytics and reporting
We process only data reasonably necessary for the intended purpose.
Depending on the jurisdiction, we process personal data based on user consent, contractual necessity, legitimate business interests, compliance with legal obligations, or protection of security and safety interests. Where consent is required, users may withdraw it at any time.
Happy Visitor acts as a service provider and data processor for customer-controlled visitor data. Customers are responsible for determining what personal data is collected, obtaining legally required notices and consents, configuring data collection practices appropriately, and ensuring lawful use of the platform.
Required for authentication, security, and platform functionality. These cannot be disabled.
Used to understand website usage, feature adoption, and performance metrics (e.g. Google Analytics). Activated only after consent where legally required.
Used for campaign attribution, remarketing, and advertising performance. Activated only after user consent where legally required.
Users may accept or reject non-essential cookies, modify preferences, or withdraw consent at any time through the cookie settings panel.
We retain personal data only as long as necessary for service delivery, contractual obligations, legal compliance, dispute resolution, and legitimate business purposes. Retention periods may vary depending on customer configuration, legal obligations, and security requirements. Customers may configure visitor data retention settings within the platform where available.
Depending on applicable law, you may have the right to:
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Object to processing
- Request data portability
- Restrict certain processing activities
- File complaints with regulators
We aim to respond within applicable legal timelines.
We may update this Privacy Policy periodically. Material changes will be communicated through website notices, platform notifications, and email communications where appropriate. The updated version becomes effective on the stated "Last Updated" date.
