Manufacturing plants are often highly regulated when it comes to sensitive data and security protocols.
Visitors can only have access to specific areas around the plant. Happy Visitor enabled the manufacturer to restrict the visitor entry only to specific zones based on their purpose of visit.
This made sure that the visitor did not just walk around the building moving from one zone to another.
The visitor information is tracked in real time and the information will be available to guide the security guard in case of any discrepancy.
The lack of visibility into expected visitors, delegates and government officials was posing a major challenge. The visitors had to call multiple times to get proper directions.
Happy Visitor helped improve visitor experience with it’s pre-registration function. Happy Visitor sends email invitations with all the details needed to enable visitors to find the right facility.
It also sends reminders both via e-mail and SMS to both the host and the visitor in-turn to manage their time better.
With over 2000 employees working across locations, non-local employees are also managed through Happy Visitor with multi-day/ multi-visit employee passes.
Every time a visitor enters the premises, Happy Visitor notifies the host with an email notification giving them a heads up to say “Hello” to the visitor coming to meet them with a photo embedded to identify them.
Real-time reports have enabled them to gain visibility into the visitors checking-in / out across all 4 locations. From security and safety perspective, they know exactly who is present on each location at any given time. Error-free, consistent visitor data and reports also help providing a clear audit trail.
Reports are quickly and automatically generated on daily, weekly or monthly basis using custom data points and with multiple export options.
One of the key objectives of implementing a centralized cloud based visitor management solution was to get a single source of information for all visitor related data from all their locations.
Previously, there were tracking visitors manually as a result of which they had no company-wide visibility to visitor data. It involved multiple people spending endless amounts of time extracting data from registers and then getting into one spreadsheet to derive a meaningful report.
With Happy Visitor, they now have one consolidated system which has the same look and feel across the entire business, and users are now confident that the information they have is timely, accurate, and relevant. Not only does this provide the ability to make decisions based on real-time information, but it also means that there is a centralized and standardized process in place for monitoring and managing their visitors.
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