“We asked them to go an extra mile in doing some kind of configuration, which they have done and which we don’t get to see with many of the service providers these days. They have gone a mile ahead, in fact many miles ahead to ensure we are comfortable!”
Visitor registration process at MTR was completely manual where visitors would enter their details in a register placed at the front office. This led to a lot of data discrepancies and in turn led to audit challenges.
By implementing Happy Visitor, MTR has gained visibility of the entire visitor lifecycle, across multiple locations.
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